Well ordinarily I would be inclined to say "it's the weekend, give 'em at least until the end of the day Monday before accusing Tom of being crappily slow."
Then again, I watched Tom take a dump all over the player community back in December/January/February when he nerfed the economy and tried to deceive the player base about it, and the player base called him out. Whether or not you approved of some of the players' methods of response, the lying and deception on the part of Tom Willard was there.
The attitude that Tom Willard took towards his customers then is not exactly conducive to me being inclined to cut him much slack right now. And I am sure Grayson remembers that as well.