| Wednesday, November 12, 2014 - 08:01 pm |
I moved this from the problem folder too here. Seems problems is locked and nobody can read new messages?
After 2 days of trying to email the GM without reply. I'm posting here to see if anything will be done to fix my problem
I've lost tons of professionals. When I moved my mobile units into the space centre all the unemployed professionals I had disappeared. From 2 countries this happened.
I had to work out exactly how many professionals was missing after I moved my mobile units. The charts are only for total numbers and not unemployed. I had to add up all the mobile units sent through space then subtract that from the final total numbers.
This is what I'm missing.
Soldiers = 48,825
2 days and no reply from the GM.
| Friday, November 14, 2014 - 10:44 am |
Is the GM email still firstname.lastname@example.org ?
I'm still waiting on a reply. 5 or 6 emails later and not a word, nothing.
Seems if you disagree with the GM on the forum they'll totally ignore your emails.
Great customer service pfff
| Friday, November 14, 2014 - 03:22 pm |
No mails received.
we answer all mails.
| Friday, November 14, 2014 - 03:51 pm |
I've sent all emails to the address highlighted above. Just checked and rechecked.
Will send again
| Friday, November 14, 2014 - 03:57 pm |
Sent another email. 1 minute ago.
| Friday, November 14, 2014 - 05:00 pm |
As I did not receive that one, I went to check the spam filter on Google.
don't know why, it had them all as spem.
I marked them "Not spam" and I have them all now.
I will look into these mails and will forward to an engineer who will respond on Monday.
Found some more messages there, will take care of them too.
I am very sorry about it.
we alsways respond to mail. if it is a long story, it might take some time before we answer.
If it is a short and clear mail, we answer quickly. if not, use the "problems" section on the forum and tell us about the unanswered mail.
| Friday, November 14, 2014 - 05:08 pm |
With the amount of emails I sent it was approaching spam levels lol.
Thanks for looking into it.
| Friday, November 14, 2014 - 05:16 pm |
They all went to the spam filter.
the first one too. before there were many.
Google did that before, we do not know why and we should probably check more often.
| Friday, November 14, 2014 - 05:53 pm |
Same thing happens to me sometimes. I'm just glad you got the messages in the end.
| Monday, November 17, 2014 - 07:08 pm |
No word on this today Andy? I need to know it wont happen again. I'm waiting to send professionals to my country.
| Monday, November 17, 2014 - 07:29 pm |
It has just happened again. I made sure I only had a few hundred unemployed professionals before I tried moving units into space centre. Now the unemployed professionals have disappeared and it says 0 professionals.
| Wednesday, February 25, 2015 - 05:53 pm |
See this jonny. If only you guys had noticed the problem when I first repoted you's wouldn't be loosing anther paying customer.
| Thursday, February 26, 2015 - 12:58 pm |
I'm sorry to see anyone go. As far as we know this has been solved a while ago. If it hasn't please let us know again.
We've been stepping up our community interaction a lot lately, nothing should go unnoticed anymore.
With major emergencies though, it's still going to be better to send a mail directly to email@example.com
You might not instantly get a reply but it makes a bunch of mobile devices sound off in tandem so it's very hard to miss.
| Thursday, February 26, 2015 - 07:27 pm |
I haven't got a reply to my email, it was sent 2-3 weeks ago.
Should i sacrifice more goats?
| Thursday, February 26, 2015 - 08:17 pm |
It seems as if there was a reading comprehension problem with crucial issues on the forum before Mr. Gil came along. It remains to be seen if he can resolve such issues. Ease off the goats, as you may have Capricorn friends.
| Sunday, March 1, 2015 - 12:43 pm |
Emails that require an engineer to answer might take a bit longer as our poor engineers are backlogged.
Rest assured though, we do not let them leave the office, ever.
I'm assuming you sent it to firstname.lastname@example.org
I'll make sure we get to your email first thing. It should never take us that long to reply to anything.
It must have been overlooked, apologies for that.
| Sunday, March 1, 2015 - 09:58 pm |
Thanks Jonni, just got the reply. With all thats going no i understand that a few e-mails will slip by.
Lola, for your sake, the goat sacrifices have been cut in half, but the Gods demand blood. and seeing how a CEO can not go to war and spill blood in the name of the Gods, Sacrifices must be made.