Simcountry is a multiplayer Internet game in which you are the president, commander in chief, and industrial leader. You have to make the tough decisions about cutting or raising taxes, how to allocate the federal budget, what kind of infrastructure you want, etc..
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Charged for premium, but not activated

Topics: General: Charged for premium, but not activated

hasanatir

Tuesday, September 10, 2019 - 04:11 am Click here to edit this post
So itâs been two days since my payment for a month of premium went through. I have even sent an email regarding this issue. I have confirmation from my bank that the payment went through. Why is it so hard to set up a payment system?

John Galt

Tuesday, September 10, 2019 - 04:28 am Click here to edit this post
Just confirming you emailed gamemaster@simcountry.com

When this happened to me it took about 4 days for it to go through. I hope they respond to you promptly. Hang in there.

hasanatir

Wednesday, September 11, 2019 - 10:24 am Click here to edit this post
Yup I did. What's concerning is the sheer lack of any correspondence on whether this issue even has been noted.
The community around this game is phenomenal, the developers, however, leave much to be desired.

John Galt

Wednesday, September 11, 2019 - 12:02 pm Click here to edit this post
Thatâs why I buy my premium in 9 month packages, donât have to deal with this as often haha. In fairness though, my first 4 purchases went through immediately. Only my most recent one had the same problem as you.

Red

Thursday, September 12, 2019 - 01:26 pm Click here to edit this post
@Hasanatir

I understand your sentiment but please be patient.

Once you are hooked to this game you will not be able to leave ;)


PS. do come to Little Upsilon it has the best community and is just a fun little world to be on!

The_Wicked_Lady

Thursday, September 12, 2019 - 09:30 pm Click here to edit this post
Dear Hasanatir,

I will have you to know that the developers of this game ARE brilliant and phenomenal!!! WARNING: Be careful how you speak of my son, Andy, or I will smack you with one of my infamous shoes or my broom! SCOWL! :P (I am very protective of my son! ha ha ha)

Seriously, though, I have played this game for many years, and have always received great customer service. I'm sorry that you are having issues, but it will be resolved, I promise. Please be patient. :-D

The_Wicked_Lady

Thursday, September 12, 2019 - 09:33 pm Click here to edit this post
@ Red

I don't think I have made your acquaintance. Nice to meet you. I am The Wicked Lady.

*Extends my hand for a kiss.

John Galt

Friday, September 13, 2019 - 12:50 am Click here to edit this post
Like I said earlier I had the same problem, and I'm surprised the bug that is causing it hasn't been resolved yet. I'm doing my best to help as many new players as I can in the forums and in the chat so that they stay and become premium members, but problems like this reflect poorly on this game. It's a shame because this game is so amazing and has so much potential. New people are going to look at the forum and see posts like this and maybe decide not to subscribe because of it. I think someone from the development team needs to check the forums daily to resolve issues like this or at least delegate the task to someone who can. I understand it is their part-time project but it has to be done for the good of this game.

The_Wicked_Lady

Friday, September 13, 2019 - 06:25 pm Click here to edit this post
I'll fly on my broom to my son and see what I can find out! :-D

Andy

Saturday, September 14, 2019 - 12:29 am Click here to edit this post
I have communicated with Hasanatir this morning and again now.
the problem is resolved.

We had recently several cases when a payment done with the Simcountry app was not accepted by our system.

we have resolved these cases, can exactly see when a correction is needed and now receive an immediate message and can react directly.

The underlying problem will be resolved in the coming week.

hasanatir

Saturday, September 14, 2019 - 08:13 am Click here to edit this post
I can confirm that the problem was finally resolved. I'm glad to hear that the payment problem is underworks. Looking forward to enjoying the full simcountry experience!

Letsie

Saturday, September 14, 2019 - 04:10 pm Click here to edit this post
Hasanatir,

When you come over to little upsilon (and everybody does eventually) give me a PM. I am always looking for active and friendly players to have a chat with :)

The_Wicked_Lady

Monday, September 16, 2019 - 05:43 pm Click here to edit this post
Hasanatir, we are all so happy to have you here! I hope you find this game as challenging, rewarding as I have over the years! I'm in LU as well and you can build corps in my country any time! :-D

Hasan Atir

Monday, September 16, 2019 - 06:13 pm Click here to edit this post
Hahaha, I am CEO-ing in LU. Tryna see how far I can get before going broke :p

Letsie

Monday, September 16, 2019 - 06:21 pm Click here to edit this post
Please take a country before you take a ceo. The game offers so much more for countries then for ceo's. CEO's in this game take months (real life ones) before they are profitable.

Andy

Tuesday, September 17, 2019 - 06:05 pm Click here to edit this post
A nice welcome for a new player...

Thank you all.


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