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Forum General Issue purchasing couns

Issue purchasing couns

S
stubhoy07

All worlds
27 Jan 2020 00:11Link
I spent just under £10 buying coins yesterday. It's left my bank and I haven't been given the coins. Is their anyone I can contact over this?
J
John Galt

All worlds
27 Jan 2020 02:56Link
This has been happening to some players lately. It is nothing to worry about. Andy reads these forums frequently and will rectify your issue quickly!
S
stubhoy07

All worlds
27 Jan 2020 07:51Link
Thanks for the update mate
A
Andy

All worlds
27 Jan 2020 18:16Link
Thanks for your contribution.
I am sorry about it.

Sometimes it is late.
It happens if you do not return to the site directly after the payment.

If you did not receive them yet, can you tel me how you paid?

Paypal?
credit card?

I will immediately look for it and make sure you get the gold coins.
A
Andy

All worlds
27 Jan 2020 18:25Link
I found the transaction and gave you the gold coins.
I do not need any additional data.

we will find out today what exactly happened.
you might see more gold coins coming and going while we are into it.
S
stubhoy07

All worlds
27 Jan 2020 18:59Link
Brilliant, I can see it's their now.

Thanking you
A
Andy

All worlds
28 Jan 2020 12:06Link
We have in the mean time found the problem.

it was fixed long time ago and because of our mistake, an old version was used and the problem came back.

It will be OK now.
J
John Galt

All worlds
28 Jan 2020 18:15Link
Great to hear Andy.
A
Andy

All worlds
04 Feb 2020 17:07Link
I did not hear about any additional problem in the past week.
I also did not see any transaction that failed in any way.

I hope it is gone but we will stay on guard.