Never received welcome email

I never received my welcome email to the game. I'm trying to get it again but it doesn't work. Id like to get the paid acct so I can build mines ect.

I sent you a mail.
please respond so we know that we can communicate.

please also check the spam.
that happens too from time to time.

I still haven't received a welcome email. I changed the email address on my account now.
I received your test email though, I think?

I will find out why and do it ASAP.

everyone who complained about it here will receive the gold coins.

hey andy, i just came back from like a few days break, i always received those ''Dear Simcountry Player'' then the chat promised me Bla bla bla, but never actually received them, or am i having dementia and thinking that the message was yesterday?

is the welcome email something like ''Dear simcountry player'' chat thing? that promises gold coins when u return?

I am sorry.
I will have it checked ASAP.

it might take several days but if so, we will give you the coins and try to fix the error.