Website unreachable

Every so often I'm able to log into the Simcountry Portal, but I'm unable to log into any country or enterprise of a specific world. That website is unreachable and I get an Error 404.

Right now I'm unable to reach Kebir Blue: https://sim01.simcountry.com

I've seen this happen for LU and GR as well.

Is the dev team aware of any website down time? From what I remember, Simcountry moved to be hosted by AWS, so I don't see why this would happen.

Has anyone experienced this?

Yes it occurs, they are very brief. People have noticed changes that seem to occur after they return. I've never seen it affect more than one world at time. Given what is known, I think most people think it's just down for maintenance.

Maybe, the GM will enlighten us?

This sounds alarming and we have not heard of it before.

We know that the portal is very busy as it runs the cargo shuttles but it is a powerful server.

It will help us if you could mail or place a message here with the time it occurred.

we are recording server load all the time and we know when heavy processing takes place.
There are several backup processes that can cause high load and the timing of the problems could help a lot.

Thank you for your help.

This happened yesterday exactly at 21:00 CET for Kebir Blue. At the same time I could log into LU just fine.

I'll post here every time I notice it.

Right now for KB at 13:05 CET

It just says the website is unreachable. Couldn't find the IP of the server.

Now it's LU at 13:55 CET.

Laguna,

where are you?
How long did these problems continue? minutes?
IP number is a local name server problem.

I thought you had problems with the portal.
not the worlds.
but we will check.

I am in Portugal.

Each outage lasted at least 10m yesterday.

I think I only had this issue with the Portal once. I was already logged in, playing in KB, and when I went back to the Portal to switch to LU it also gave me the unreachable message.

KB is unreachable at 22:34 CET.

LU at 01:24 CET.

This seems to be periodical. I'd guess there's some process that runs sequentially per world that knocks them out of connection.

LU now at 01:30 CET.

Laguna,

this is strange.
we have checked all the servers for processing backlog and there is none.

we do have some issues but they do not occur at the same time with what you reported.

we had one case in the past day when the LU server reported SERVER DOWN for 3 minutes and then SERVER UP.
we were too late to intervene.

we check all servers once in several seconds by sending a message that requires a response.
The messages are sent by one of the servers on the site and by another server outside the server farm many miles away.

If there is no response, they try again and if there is again no response, they report SERVER DOWN and continue sending messages.

this is our way to make sure all these servers are alive.

we had one such event and did not find a reason.

Sometime, there are suddenly many clicks coming in and at the same time, many processes are active. the game month r

Interesting stuff.
Good to know we have a larger server on the way too.

As for my issue, I'll reach out to other people when it happens again, to see if it is just on my end.

The new server will replace nothing.
It will be added.

It will improve our ability to reduce the load on other servers if needed
and it will improve our capacity to be back up more quickly in case a server breaks down. This is not a frequent event but happened nearly two years ago.

Starting at 12:00 I couldn't access the Simcountry Portal using my phone's web browser.

However:
1. I had access on my laptop on wifi.
2. If I turned off wifi, and used the mobile connection, I had access.
3. Went back to wifi on the phone, and couldn't reach the Portal again...

I need to figure out what this is about.

Anyone else gets this?

I am unable to access my enterprise on Tiny Atlas for two days now. All other countries and enterprises open. My tiny atlas one that needs the most help, won’t.