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Forum Problems FAILED TO RECIEVE PURCHASED GOLD COINS!

FAILED TO RECIEVE PURCHASED GOLD COINS!

S
Supreme Red

All worlds
27 Aug 2014 05:59Link
Country: AMERICAN JUGGERNAUT 1

World: Fearless Blue

Cash paid: 72$ for 720 gc

This player has yet to recieve what he was charged for.
C
CLAUDIUS

All worlds
27 Aug 2014 07:30Link
IS this the way you treat your "contributors"? GM fix this!
K
Khome y Peng

All worlds
27 Aug 2014 14:55Link
I was just about to buy more next month... Let me know when its fixed. Supreme how is life?
S
Supreme Red

All worlds
27 Aug 2014 15:26Link
Will do. I'm fine Khome just pissed a lil bit, how are you doing?
A
Andy

All worlds
30 Aug 2014 11:09Link
Thank you for your last payment (1) on August 13.
There are no payments after that.

If you did pay, please specify the exact date.
J
jammiebrown1978 brown

All worlds
31 Aug 2014 17:24Link
Hi Andy,AMERICAN JUGGERNAUT here.I paid 72 $ for 720 GC on 8/25 around 6 pm.never got them.if you look through my GC purchasing you will see that I spend a lot of money with simco.sorry took so long to post a response,was have issues with internet.
A
Andy

All worlds
02 Sep 2014 21:06Link
Please login and see the payment record.
there are no payments on Aug. 25th.

If you have credit card record showing a payment from that date, please copy the relevant lines and mail us.
we will then have OGONE look into it and fix.

We had once a problem several years ago and left that company.
we had never a problem like this working with OGONE and Paypal.

please check if the money was indeed taken from your account.
A
Andy

All worlds
02 Sep 2014 21:15Link
I checked again.
gold coins were given for each payment.
J
jammiebrown1978 brown

All worlds
03 Sep 2014 15:56Link
It was a gift card and yes 72 bucks are gone I would not have said anything if I did not check the balance
A
Andy

All worlds
03 Sep 2014 18:21Link
I suggest you mail us with any other details, you
have, including the type of the card and the way you used it:
Paypal or the credit card page.

I also advise you to ask your card provider what happened.
we do not have these transactions and did not receive any of it.
We also never receive any card numbers or other card details as all transactions take place through Paypal or Ogone. we do not have or store any card info at all.
Please mail to gamemaster@simcountry.com
S
SirSmokesAlot

All worlds
03 Sep 2014 21:45Link
If you used a prepaid gift card from the United states you should look on the back. Most prepaid cards are good only for domestic use. They don't allow you to purchase anything in a foreign country.
A
Andy

All worlds
09 Sep 2014 11:09Link
No reaction yet.
No mail received.